An interactive and dynamic approach to customer service
Customer Service is about passion, attitude, and effort; it’s about building relationships. Equipping your team with the right skills is vital in order to build lasting relationships with your clients.
However, we know that implementation is often the hardest part of change, so we’re bringing our Customer Service Intelligence program to you! This two day workshop, will cover veterinary specific information, coupled with easy to use implementation activities and guides to ensure your practice offers the very best customer care.
Participants will receive:
Investment: $625 AUD per person
Hobart: 3rd - 4th May
Brisbane: 9th - 10th May
Sydney: 17th - 18th May
Auckland: 24th - 25th May
Melbourne: 30th - 31st May
Christchurch: 31st May - 1st June
Perth: 14th - 15th June
Adelaide: 28th - 29th June
Deb has almost 30 years experience in the veterinary industry, having worked in a variety of roles during that time. Deb is passionate about delivering outstanding customer service and helping others to do the same. She has presented numerous seminars for Crampton Consulting on customer service topics.
Jan is an experienced and qualified veterinary nurse and trainer who has been involved in the veterinary industry for over 20 years. She is a dynamic and engaging trainer, who brings a wealth knowledge and passion for the industry.
Please note: Speakers are subject to change without notice.
“The delivery and content of the course was outstanding, the presenter had the ability to engage ALL staff regardless of their position within the hospital and helped pin-point areas within the workplace that needed streamlining.”
Louisa Hughes, Coreen Avenue Veterinary Clinic
“It’s always exciting when you hear CCG’s new ideas, challenging when you implement them and so rewarding when you reap the benefits.”
Sylvia Daniels, Veterinary Specialist Services
“All staff that participated in the course feel that they have also gained personally and have made progress in their abilities and confidence to work at an increasingly high standard.”
Katharine Bowen, The Vet Centre Marlborough - NZ
“Excellent ideas on how to improve the hospital. Learnt a lot to go back and teach and implement in clinic.”
Lisa Farrelly, Bondi Vet Hospital
“The whole 2 days were great, I learnt a lot. Was a great refresher and gave me lots of ideas to take back to work.”
Angela Fawdry, Gordon Veterinary Hospital
“Gives us a good indication of what we’re already doing well and what we can improve on. Gives us more ideas on what on other clinics are already doing.”
Arin Collins, Adelaide Animal Hospitals
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