Communication Techniques
CPD Points:
1 AVNAT
Duration:
1 Hour
Audience:
Beginner VN • Intermediate VN • Advanced VN • Veterinarian
Course Content
Proskill Content
Communication Techniques
CPD Points:
1 AVNAT
Duration:
1 Hour
Audience:
Beginner VN • Intermediate VN • Advanced VN • Veterinarian
Current Status
Not Enrolled
Enroll in this proskill to get access
Price
$29.00
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Using Assertive Language, Diffusing Anger and Working with Client Disappointment.
Understand why clients can become difficult and explore awareness and communication tools to support yourself and your team in preparing for and dealing with difficult client situations.
Learning Outcomes
- Why clients become difficult
- Managing aggressive behaviour
- The impact of emotions in conflict
- Communication tools to support difficult situations
- Tips for de-escalating conflict situations
Features:
- You will have access as part of an active ProSkills Course Subscription
- You have access to the course for 365 days with individual course purchase
- Complete quiz activities to attain your certificate of achievement
Course Content:
- 6 video lessons with quiz questions.
- Certificate of Achievement.
Tracey Strazzeri
Is passionate about innovation and continuous improvement, and is experienced designing and implementing business systems, procedures, and workflows to foster customer-centric and efficient operations of multidisciplinary teams.
