First Impressions in the Consult Room
CPD Points:
1 AVNAT
Duration:
1 Hour
Audience:
Beginner VN • Intermediate VN
Course Content
Proskill Content
Quiz
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First Impressions in the Consult Room
CPD Points:
1 AVNAT
Duration:
1 Hour
Audience:
Beginner VN • Intermediate VN
Current Status
Not Enrolled
Enroll in this proskill to get access
Price
$29.00
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This course focuses on the importance of first impressions in the veterinary consultation room. Participants will learn how to build trust and rapport with clients, understand the significance of body language, and enhance their communication skills to ensure the best care for patients. The course provides practical strategies for preparing for client meetings, effective greetings, and maintaining professional presentation.
Learning Outcomes:
- Understand the impact of first impressions on client relationships.
- Develop skills to build rapport with clients and their pets.
- Learn effective communication techniques, including open questioning.
- Master the use of positive body language in consultations.
Features:
- You will have access as part of an active ProSkills Course Subscription
- You have access to the course for 365 days with individual course purchase
- Complete quiz activities to attain your certificate of achievement
Course Content:
- 7 video lessons with quiz questions.
- Certificate of Achievement.
Deb Render
Has over 30 years experience in the veterinary industry, qualifying as a Vet Nurse in the UK and working in general practice for many years. She has enjoyed learning more about the business side of Practice life, also being involved in nurse education programs in areas of customer service, marketing and consulting. For over 15 years Deb has been Practice Manager of 3 clinics. Deb is passionate about delivering outstanding customer service and helping others to do the same.
