Managing the Complaining or Emotional Client
CPD Points:
1 AVNAT
Duration:
1 Hour
Audience:
Beginner VN • Intermediate VN
Course Content
Proskill Content
Quiz
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Managing the Complaining or Emotional Client
CPD Points:
1 AVNAT
Duration:
1 Hour
Audience:
Beginner VN • Intermediate VN
Current Status
Not Enrolled
Enroll in this proskill to get access
Price
$29.00
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This online short course focuses on managing emotional and complaining clients in practice. It explores the reasons clients become upset, how to handle angry or teary clients, and effective communication strategies to resolve complaints empathetically and professionally.
Learning Outcomes:
- Identify common triggers for client complaints in practice
- Develop strategies to manage and resolve conflicts
- Enhance communication skills with emotional clients
- Implement techniques to maintain calm and professionalism during stressful interactions
Features:
- You will have access as part of an active ProSkills Course Subscription
- You have access to the course for 365 days with individual course purchase
- Complete quiz activities to attain your certificate of achievement
Course Content:
- 6 video lessons with quiz questions.
- Certificate of Achievement.
Deb Render
Has over 30 years experience in the veterinary industry, qualifying as a Vet Nurse in the UK and working in general practice for many years. She has enjoyed learning more about the business side of Practice life, also being involved in nurse education programs in areas of customer service, marketing and consulting. For over 15 years Deb has been Practice Manager of 3 clinics. Deb is passionate about delivering outstanding customer service and helping others to do the same.
