This online short course provides an in-depth exploration into understanding and adapting to the diverse learning styles of clients, specifically within the veterinary field. The course covers key models of learning styles, methods for identifying client preferences, and practical strategies to enhance communication and compliance in clinical settings. Tools and templates are included to support effective application of these strategies in day-to-day operations.
Learning Outcomes:
Identify different learning styles using models like VARK and Honey and Mumford.
Apply strategies to enhance communication with clients based on their individual learning preferences.
Utilize provided tools and templates effectively to improve client education and compliance.
Enhance client care and treatment compliance through tailored communication techniques.
You have access to the course for 365 days with individual course purchase
Complete quiz activities to attain your certificate of achievement
Course Content:
6 video lessons with quiz questions.
Certificate of Achievement.
Deb Render
Has over 30 years experience in the veterinary industry, qualifying as a Vet Nurse in the UK and working in general practice for many years. She has enjoyed learning more about the business side of Practice life, also being involved in nurse education programs in areas of customer service, marketing and consulting. For over 15 years Deb has been Practice Manager of 3 clinics. Deb is passionate about delivering outstanding customer service and helping others to do the same.