Advanced Practice Management Program
The pre-eminent practice development program in Australia!
Advanced Practice Management Program 2024
Experience the power of real-time learning and personal interaction with our Live Program, strategically designed to not only provide you with essential leadership and practice management skills but also to guide you through their effective implementation. Join us for an immersive journey where you’ll engage with industry experts, connect with peers, and deepen your understanding. Over four dynamic days, you’ll gain practical insights, ask questions, and collaborate in an interactive setting, ensuring that you leave not just with knowledge but with a clear plan for practical implementation.
- Theories of success and ethics
- Self-awareness and emotional intelligence
- DISC for enhanced communication
- Managing under pressure
- Mindfulness in decision-making
- Fostering assertive thinking
- Overcoming the ‘threat response’
- Performance management systems
- Motivating induction systems
- Strategic workforce planning
- Recruitment and selection criteria
- Coaching skills mastery
- Challenging conversations
- Change management
- Building a strategic marketing plan
- Harnessing the power of social media
- Understanding customer behaviour
- Evaluating customer service systems
- Setting high standards for customer service
- Understanding the true cost
- Navigating the dangers of discounting
- Strategies to avoid and overcome discounting
- Mastering inventory management
- Legislative understanding
- Effective conversations
- Performance management skills
- Supportive return-to-work plans
- Building a prevention-based workplace
Stream One: Strategic Planning
- Support from an experienced business consultant
- Guided analysis and goal setting
- Strategy formulation support
- Effective strategy development
- Walk away with a Strategic Plan for your practice
Stream Two: Streamlining Practice Success
Gain insights from leading professionals in the fields of:
- Harnessing the full potential of technology
- Enhancing workflow efficiency
- Cultivating robust customer engagement
- Optimizing recruitment and bolstering retention strategies
Program Questions Answered
- Please contact me with more information on the 12 Months of Business Financial Coaching
- Add 2-Day Symposium Brisbane 24th – 25th July 2024 | AU$1,800 per person
- Advanced Practice Management Program | AU$12,890 per person
Location and date choices:
- Auckland 11 – 15th March 2024
- Hong Kong 6 – 10th May 2024
- Gold Coast 10 – 14th June 2024
- Rockhampton 5 – 9th August 2024
- Coffs Harbour 9 – 13th September 2024.
- Perth 11 – 15th November 2024
- Cairns 8 – 12th July 2024
Our program is perfect for those in leadership and management positions within the veterinary practice. Whether you’re a Practice Owner or Practice Manager we invite you to join us!
Individual coaching sessions with our coaches are offered throughout the program to support you once you return to practice. We want to see you thrive in your role with all of your new knowledge and skills!
No, the program elements are designed to provide a comprehensive learning experience for individual participants. Splitting the program elements among multiple team members would dilute the effectiveness of the program and hinder the intended personalized coaching and development for each participant. The program is structured to empower individual leaders in veterinary practices to enhance their skills and capabilities.
We’d love to see you again! Our Advanced Practice Management Program is ideal for brushing up your skills and taking them to the next level.
No. We’ve designed this program with easy, practical and supported application and implementation in mind. Our one-on-one coaching sessions will support you to take your theoretical learning and put it into practice straight away.
Meet the Speakers
Sue Crampton is acknowledged as a leadership educator trainer and consultant across Australasia in the areas of practice and organisational development, strategic planning, communication excellence & staff development and management. Sue is a member of many professional associations such as the Veterinary Nurses Council of Australia on Regulation and Professional Advancement committees and is on the Workforce Sustainability Working Group of the AVA and was awarded the Australian Veterinary Association/VBG Inaugural Veterinary Business Professional of the year 2020 and Honorary member of AVA 2022 due to her contribution to the profession over the past years,
Sue has a Bachelor of Business, majoring in Human Resources and Marketing, as well as her Diploma in Company Directorship (GAICD), accreditation in Change Management Methodologies and a Masters in NLP. Sue has a practical hands-on approach and brings with her a wealth of both corporate and small business skills, having been the founder of the much-respected Crampton Consulting Group. Sue commenced her career in the UK as a veterinary nurse in 1982 and has gained invaluable global veterinary knowledge having worked in a variety of roles including animal welfare, general practice, emergency and university settings in the USA and Hong Kong. Sue maintains her working connection with her local veterinary clinic to ensure her knowledge is current and relevant.
Mark has spent the last 20 years in the veterinary industry as a trainer and consultant. A founding Director of AIRC/CCG, his passion is to work with practice owners to build business. Mark specialises in veterinary practice auditing and coaching, in particular, operational efficiencies, strategic planning and financial management. Mark’s no-nonsense approach to creating practice profitability sees him in demand as a coach and mentor. Mark is also the General Manager of AIRC/CCG.
Tania has over 20 years’ experience within the veterinary industry, including 10 years of Practice Management and being a Business Development Manager with Provet and over 5 years as a Senior Consultant with CCG. Tania has a passion for all aspects of Veterinary business with special interest in business financials, inventory, workflow efficiency systems, leadership, and customer experience. This combined with her positive, proactive, and enthusiastic style, makes her a well-respected and sought-after speaker, advisor, and trainer.
Tracey Strazzeri has over 10 years of experience in veterinary business management, practice management, training and development, and leadership. Her background in business and people management, strategic expansions, and organizational improvement has enabled her to design and implement business systems, procedures, and workflows that foster customer-centric and efficient operations of multidisciplinary teams. She has a passion for innovation, continuous improvement, and analytics, and excels in providing strategic and practical solutions that drive growth and improve efficiency to help veterinary businesses thrive. Tracey’s educational background includes a Bachelor of Business (Marketing) and a Master of Business Administration (Global) with a focus on organizational leadership, strategy, management, and innovation.
Deb has over 30 years’ experience in the veterinary industry and qualified as a Veterinary Nurse in the UK. After nursing in both a mixed practice and small animal referral hospital, she worked for a veterinary nutrition company as a Veterinary Business Manager where she developed an interest in Customer Service, Marketing and Management. In 1999 Deb moved to Australia, where she took up a role as practice manager. She has managed and co-owned a 3 clinic group for over 15 years.
Deb is passionate about delivering outstanding customer service and helping others to do the same. She has been delivering the Customer Service Roadshow and other related training seminars for Crampton Consulting Group since 2014.
Rosie is an experienced HR/OD practitioner and mentally-healthy workplace design consultant. She brings a wealth of experience and knowledge having worked in executive-level HR roles and as a practice owner herself.
Andrew started his Veterinary Nursing career in early 2003, spending time in GP, ECC, Bird and Exotics and even a Pet Funeral Company before joining the AIRC/CCG Team in early 2015. He also filled a number of positions at the VNCA on a divisional and national level between 2006 and 2012.
As well as a Certificate IV in Veterinary Nursing and Certificate IV in Training and Assessment he holds a Diploma of Counselling and is currently working through a Bachelor of Counselling. Andrew completed Mental Health First Aid Instructor Accreditation in December of 2020 after first becoming an Accredited Mental Health First Aider in August 2016.
He is a member of the Australian Counselling Association and volunteers and works on a national telephone and chat hotline which he has done since 2013. He regularly writes articles and presents on self-care, mindfulness, goal setting and other similar wellness topics for the veterinary industry.
Jess has over 15 years’ experience within the veterinary industry in clinical, management and teaching roles within Universities, Corporate and Private clinics and Training Providers. With extensive experience in ECC, Anaesthesia and Practice Management (Operations). Jess has a passion and strong drive for all aspects within the veterinary industry in particular developing systems and training to aid the veterinary team to provide a high level of care to their patients, clients and themselves!
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