Taming the Telephone
CPD Points:
1 AVNAT
Duration:
1 Hour
Audience:
Beginner VN • Intermediate VN
Course Content
Proskill Content
Quiz
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Taming the Telephone
CPD Points:
1 AVNAT
Duration:
1 Hour
Audience:
Beginner VN • Intermediate VN
Current Status
Not Enrolled
Enroll in this proskill to get access
Price
$29.00
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This online short course, designed for veterinary practice staff, focuses on mastering telephone communication to enhance client relationships and service quality. The course covers practical skills like first impressions, handling price inquiries, taking detailed messages, and strategic questioning techniques. It also dives into the nuances of managing phone calls with empathy and professionalism, ensuring that every client feels valued from the first ring.
Learning Outcomes:
- Master effective telephone greeting and engagement techniques.
- Employ strategic questioning to build rapport and gather crucial information.
- Manage challenging calls, including price inquiries and emergency situations.
- Utilize telephone communication to enhance client satisfaction and business outcomes.
Features:
- You will have access as part of an active ProSkills Course Subscription
- You have access to the course for 365 days with individual course purchase
- Complete quiz activities to attain your certificate of achievement
Course Content:
- 7 video lessons with quiz questions.
- Certificate of Achievement.
Deb Render
Has over 30 years experience in the veterinary industry, qualifying as a Vet Nurse in the UK and working in general practice for many years. She has enjoyed learning more about the business side of Practice life, also being involved in nurse education programs in areas of customer service, marketing and consulting. For over 15 years Deb has been Practice Manager of 3 clinics. Deb is passionate about delivering outstanding customer service and helping others to do the same.
