For most clients, the phone is the start of the customer journey with our practice, so it’s important that every call is handled with care to keep your clients returning time and again. In this course you will learn the importance of first impressions, telephone protocols and uncover the top 5 fundamental telephone skills.

Course Type:

• Videocast lessons that should take up to 1 hour to complete

Features:

• You have access to the course for 365 days
• Includes downloadable resources
• Complete a quiz to attain your certificate of achievement