Human Resources

Develop a culture of wellness and improve your bottom line with practical and effective human resource systems.

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The benefits of smooth, effective HR systems

Improved Culture

Create wellness by meeting the core development needs of your team

Efficiency & Profitability

Effective, efficient HR processes create more employee output

Attract Top Performers

Become a more attractive to employees

Minimise Conflict

Reduce conflict with clear HR structures that eliminate confusion

Achieve Compliance

Ensure your practice complies with Human Resource laws

Free Your Time

Implementing smooth HR structures frees up time to focus on growth

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Why effective HR is crucial to your practice

Veterinary practices that leverage excellent HR processes have more cohesion and better motivated teams which means a more successful practice.

There are two main reasons why.

One is clarity of employment expectations, rights and processes. Let’s call that structure and communication. Having a clear structure, and effectively communicating that structure is essential to the goal of embedding your employees into your business and culture.

Two is employee growth and development. Setting development goals and opening pathways for employee growth to align their needs with the needs of your practice. Clear and aligned growth pathways make for happy, motivated employees and a more profitable practice.

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How CCG helps practices develop exceptional HR processes

We’ve worked successfully with a wide range of vet practices small and large. This experience allows us to offer a clear and highly effective HR systems creation and integration process. There are two key elements to our HR service.

HR Consultation

The first involves deep, on-site collaboration between our consultants and your practice. Together, we formulate a comprehensive HR template that covers all relevant staff management and development requirements. This includes but is not limited to:

  • Career and aligned remuneration chart
  • Practice positioning
  • Staff coaching and training
  • Staff recruitment and retainment
  • Implementation and annual staff development plan

HR Coaching

The second is a HR coaching program for the relevant members of your practice. This is an ideal way to ensure you execute change effectively in your business. Benefit from professional coaching in key people development areas such as:

  • Conducting performance reviews
  • Holding counselling meetings
  • Undertaking performance assistance plans
  • Mastering the art of giving feedback

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Hear what some of our clients think:

Strategic Planning and Partner Alignment

Crampton Consulting Group have been an integral part of Pacific Vetcare’s dramatic growth and development for over ten years. Three areas that they have made a major difference to our practice in the last 12 months are; their guidance and insight into the development of our new strategic pan, their experience and ideas for the induction of two new partners and the empowerment of our practice manager.
David JohnsonPacific Vetcare

Business Coaching

Over the past three years we have used Crampton Consulting Group to guide our staff and business to a much better place. Their business coaching package has enabled us to easily benchmark my business and by ways of simple graphs, let me know how the business and individual vets are tracking. Their training and assessing of the staff and development of a Staff Handbook has become the backbone of accountability that has helped in every facet of the business.
Geoff GolovskyVet HQ

Team Profiling

Our team came away buzzing and focussed with a greater appreciation for each other, their personality types and their roles within the practice.
Marie HennessyPractice Manager at Humanimals

In Practice Training

The results have been fantastic. The nurses are really taking ownership of the anaesthetics and patient care which is a positive thing for them and the patients! In short, it was the best clinic training we have ever had, nurse or vet based!
Nigel ThomasPark Ridge Animal Hospital

Customer Service Intelligence

The team took away not only a better understanding and appreciation of customer service but more importantly how they can improve on this. I would have no hesitation in recommending this to practices wishing to improve the customer service aspect of their business.
Terry ButlerYass Valley Veterinary

ProSkills Online Learning

On being advised to complete an online course through ProSkills I thought it would be like other time consuming courses that other companies offer. Once starting the course, it was so educational and quick i couldn’t believe it. I learnt so much that will help me in clinic.
Thank you ProSkills for providing a quick and educational course that I will be happy to recommend to anyone in the profession. Also, some of the vets got hold of my notes and learnt a thing or two. Just shows anyone can learn from doing a ProSkills.
Rhiannon Park

ProSkills Online Learning

I have participated in three Crampton Consulting Group courses covering HR and marketing subjects. CCG have given me so much fantastic advice and I’ve been able to implement a ton of it back in my clinic.
Alex MelroseVetcare Grey Lynn Animal Hospital

Leadership Intelligence

The course has been great and has really given me the confidence to tackle tricky staff issues. I feel that it has removed the uncertainty surrounding situations and will benefit me for years to come.
Dr Zane SquarciTropical Vet Services