Practice Management School

The pre-eminent practice development program in Australia!

Which program is right for you?

Practice Managers | Supervisors | Team Leaders
Practice Owners | Partners | Business Managers

Operational Practice Management Program

  • Day 1. Leadership Intelligence
  • Day 2. Leading and Managing Others
  • Day 3. Marketing and Customer Service
  • Day 4. Practical Profitability
  • Days 3 and 4 not offered separately
  • The theories of successful and ethical leadership
  • Self-awareness and emotional intelligence skills
  • Using DISC to increase communication flexibility
  • Understand how to manage unhelpful tendencies under pressure
  • Using mindfulness to make better leadership decisions
  • Fostering assertive thinking as a leader
  • Breaking through the ‘threat response’ as a leader
  • Performance management systems
  • Designing motivating induction systems
  • Workforce planning for objective recruitment decisions
  • Designing recruitment and selection criteria
  • Developing your skills as a coach
  • Mastering challenging conversations about performance
  • Understand change management

We won’t let you go away without the templates you need to put your learning into action!

Day 1 & 2 templates include: Job descriptions, performance reviews, GAPS analysis and induction plans and much more.

  • Key steps for building a marketing plan
  • Building your social media presence
  • Understanding customer behaviours
  • Assessing your customer service systems
  • Setting your own customer service standards

Put your marketing plan into action!

Website and Facebook page audit report, marketing planner and customer service checklists.

  • Create fee structures and fee capturing processes
  • The true cost of doing veterinary business
  • Explore the dangers of discounting
  • How to avoid and overcome discounting in your practice
  • Practical tips for better inventory management

Financials made easy!

Benchmarking tools, fee calculator,end of month analysis and much more!

Strategic Planning and Business Owner Program

  • Day 1. Leadership Intelligence
  • Day 2. Leading and Managing Others
  • Day 3. Strategic Planning Part 1
  • Day 4. Strategic Planning Part 2
  • Or complete Days 3 and 4 on their own
  • The theories of successful and ethical leadership
  • Self-awareness and emotional intelligence skills
  • Using DISC to increase communication flexibility
  • Understand how to manage unhelpful tendencies under pressure
  • Using mindfulness to make better leadership decisions
  • Fostering assertive thinking as a leader
  • Breaking through the ‘threat response’ as a leader
  • Performance management systems
  • Designing motivating induction systems
  • Workforce planning for objective recruitment decisions
  • Designing recruitment and selection criteria
  • Developing your skills as a coach
  • Mastering challenging conversations about performance
  • Understand change management

We won’t let you go away without the templates you need to put your learning into action!

Day 1 & 2 templates include: Job descriptions, performance reviews, GAPS analysis and induction plans and much more.

  • Introduction to strategic planning
  • Practice analysis
  • Market analysis
  • Competitor analysis
  • Financial review

Strategic Planning Tools

Undertake a practice analysis and decide on specific actions for your practice.

  • Stakeholder management including marketing and staff systems and actions
  • Defining your vision, mission and values
  • Implementation tips
  • Designing your take home plan for implementation

Strategic Planning Tools

Craft your vision, mission and values. Bring your plan to life with a strategic plan tracker.

Fees and Inclusions

  • TBA | 4 Day Operational Practice Management Program
  • TBA | 4 Day Strategic Planning and Management Program
  • TBA | 2 Day Strategic Planning Master Class Program
  • TBA | Past attendee rate (previously attended full 4 day program)
  • TBA | Individual day rate
1. Access to the Practice Management School Online Forum: You will have access to chat and network with fellow delegates. You will also find a stable of resources to download post-conference. 2. Access to one-on-one coaching sessions with our experienced consultants: Our experienced coaches can help you design a personalised implementation plan within a one-on-one coaching session. 3. Up to $1500 of take home tools: After the program you will be able to download a suite of templates and resources that you can personalise for your practice. We want you to go back to the practice with the tools to put your learning into action.

Meet the Speakers

Sue Crampton​

Sue is acknowledged as a leading speaker, trainer and consultant across Australasia in the areas of practice and organisational development, strategic planning, communication excellence and staff development and management.

Mark Hardwick

Mark has spent the last 20 years in the veterinary industry as a trainer and consultant. Mark specialises in veterinary practice auditing and coaching, in particular, operational efficiencies, strategic planning and financial management. Mark’s no-nonsense approach to creating practice profitability sees him in demand as a coach and mentor.

Deb Render

Deb has almost 30 years experience in the veterinary industry, having worked in a variety of roles during that time. Deb is passionate about delivering outstanding customer service and helping others to do the same. She has presented numerous seminars for Crampton Consulting on customer service topics.

Tania Gover

Tania has 17 years of experience within the veterinary industry. Her passion for the industry and helping veterinary businesses succeed sees her as a highly sort after trainer and consultant.

Andy Readdy

Andy joined the Provet team in 1999 after working as a Veterinary Nurse in small animal clinic. During her time at Provet, she has developed sales and marketing strategies for Provet QLD, created events for the Veterinary industry and managed aspects of Provet’s charity fundraising activities.

Get in touch to see how your business can benefit with CCG​

Ready to discover how your business can grow with CCG?

Hear what some of our clients think: