Practice Management School
The pre-eminent practice development program in Australia!
2024 Dates Available Now ~ Online or In-Person
Online
Embark on a journey of growth and success from the comfort of your own space with our digital program. Our dynamic online program allows you the flexibility to participate from anywhere in the world. Our highly engaging online program seamlessly combines interactive live digital workshops, independent online learning, and personalized one-on-one coaching, delivering a dynamic and immersive learning experience.
In-Person
Join a community of industry leaders and professionals at our signature face-to-face program – an exclusive opportunity to experience our premiere practice management program. Immerse yourself in this transformative journey, designed to equip you with essential leadership and business management skills tailored for the veterinary industry.
Digital Program Overview
Online Delivery
Interactive digital workshops, independent online learning and one-on-one coaching delivered over an 12 week program. Attend without the need to travel!
More One-on-one Coaching!
3 x individual coaching sessions to support implementation and troubleshooting
Online Learning Hub
Access all of your program content, materials and implementation templates at the click of a button
Exceptional Content
5 essential business management competencies all successful business managers need
Industry Leading Coaches
Learn from the best! Industry-experienced and highly sought-after coaches
Flexible Program
Join us for individual competencies, or the full suite - it’s up to you!
FACE-TO-FACE TRAINING
Part 1: Leadership Fundamentals
(Online Course | Flexible Date Prior to Part 2)
- Understand the foundations of good leadership and the role of emotional intelligence in leadership
Part 2: Self-Awareness and Leadership Flexibility
- Discover how are you perceived as a leader and how this should change your approach
Part 3: Communication in Leadership
- Learn techniques on communicating to get the best outcomes for you and your team
Part 1: Performance Management and Coaching
- Develop your coaching skills and learn tips to master challenging performance conversations.
Part 2: Facilitating Difficult Conversations with Staff
- Learn practical skills and tips to master difficult conversations with your team.
Part 3: Managing Change
(Online Course | Flexible Date)
- Understand the theory of change management and discover practical tips on leading people through change and making it stick!
Part 4: Employee Retention
(Online Course | Flexible Date)
- Set up strong foundations for lasting employment through the recruitment and selection process and motivating induction systems.
Part 1: Marketing to Build your Client Base
- Understand how to create a marketing plan that works!
Part 2: Marketing with Social Media
- Learn how to manage and build your social media presence
Part 1: Make or Break Moments
- Understand the key moments in your clients’ journey through your practice, and how to keep them returning time and again.
Part 2: Transforming a Cost Mindset into a Value Mindset
(Online Course | Flexible Date Prior to Part 3)
- Learn how to build value in your client’s mind and increase client commitment.
Part 3: Standards to Make your Team Shine
- Discover how to create customer service standards and tips to maintain a consistently high service delivery across the team.
Part 1: Fee Setting
(Online Course | Flexible Date Prior to Part 2)
- Learn about fee setting approaches, the processes and methods to use, types of costs, mark-up vs margin and more.
Part 1: Cost Management
(Digital Workshop | 8th Jun 9AM AEST)
- Understand the real costs of business and how to maximise profit.
Part 3: Inventory Management
(Digital Workshop | 8th Jun 12:30PM AEST)
- Discover practical inventory management techniques that reduce your expenses and save time.
Your Digital Program Questions Answered
Either undertake the full Digital Practice Management School:
- Full Digital Practice Management School | Intake 1 Commences 20th March 2024 | AU$3450 per person (Early bird AU$3100 expires 20th February 2024)
- Full Digital Practice Management School | Intake 2 Commences 21st August 2024| AU$3450 per person (Early bird AU$3100 expires 21st July 2024)
Or create your own program by selecting from the below individual competencies.
(Please note: The Managing People, Performance & Change Competency builds on the skills within the Leadership Communication & Self-Awareness Competency. For this reason, we strongly recommend that they be completed together.)
Intake 1
- Leadership Communication & Self-Awareness | Intake 1 Commences 20th March | AU$950 per person (Early bird AU$850)
- Managing People, Performance & Change | Intake 1 Commences 10th April | AU$950 per person (Early bird AU$850)
- Marketing for Results | Intake 1 Commences 30th April | AU$950 per person (Early bird AU$850)
- Bonding People to your Practice | Intake 1 Commences 23rd May | AU$950 per person (Early bird AU$850)
- Improving Practice Profitability | Intake 1 Commences 25th June | AU$950 per person (Early bird AU$850)
Intake 2
- Leadership Communication & Self-Awareness | Intake 2 Commences 21st August | AU$950 per person (Early bird AU$850)
- Managing People, Performance & Change | Intake 2 Commences 19th September | AU$950 per person (Early bird AU$850)
- Marketing for Results | Intake 2 Commences 17th October | AU$950 per person (Early bird AU$850)
- Bonding People to your Practice | Intake 2 Commences 24th October | AU$950 per person (Early bird AU$850)
- Improving Practice Profitability | Intake 2 Commences 26th June | AU$950 per person (Early bird AU$850)
Early bird prices expires: 31st January 2023.
Each competency incorporates pre-work, attendance at the digital workshop and / or completion of the online course (as relevant), provision of support and implementation materials, and oneon- one follow-up coaching. It’s this combination of elements that provides a thorough learning experience.
Yes! Our program has been designed to offer you complete flexibility.
No problem! Our digital workshops will be recorded and all participants sent a link to watch / re-watch the workshop. As our workshops will be interactive, we do highly recommend attendance to ensure we can support you and provide you the best learning experience as well as provide interaction with other attendees.
We’d love to see you again! Our Digital Practice Management School is ideal for brushing up your skills and gaining some extra support from our coaches where you need it most.
No. We’ve designed this program with easy, practical and supported application and implementation in mind. Our follow-up one-on-one coaching sessions will support you to take your theoretical learning and put it into practice straight away.
Yes! As points will vary according to the competencies you complete, please chat to CCG about the number of points your program will be eligible for.
(The full program is eligible for: 21 VetEd Continuing Education Points, and 21 AVNAT CPD Points.)
Live Program Overview
Gold Coast
Rockhampton
Perth
Auckland
Cairns
Hong Kong
Coffs Harbour
Gold Coast
Rockhampton
Perth
Auckland
Cairns
Hong Kong
Coffs Harbour
Exceptional Content
4 days jam-packed with essential skills all successful business managers need to know
Industry Leading Coaches
Learn from the best! Industry-experienced and highly sought-after coaches
One-on-One Coaching
Get all of your questions answered in our one-on-one coaching sessions
Flexible Program
Join us for the full program or individual days - it’s up to you!
Easy Implementation Tools
Receive templates and resources for easy implementation of learning back in practice
Network with Industry Professionals
Program incorporates networking opportunities
Discussions
- Theories of successful and ethical leadership
- Self-awareness and emotional intelligence skills
- Using DISC to increase communication flexibility
- Managing unhelpful tendencies under pressure
- Using mindfulness to make better leadership decisions
- Fostering assertive thinking as a leader
- Breaking through the ‘threat response’ as a leader
- Performance management systems
- Designing motivating induction systems
- Workforce planning for objective recruitment decisions
- Designing recruitment and selection criteria
- Developing your skills as a coach
- Mastering challenging conversations about performance
- Understand change management
- Key steps for building a marketing plan
- Building your social media presence
- Understanding customer behaviours
- Assessing your customer service systems
- Setting your own customer service standards
- Create fee structures and fee-capturing processes
- The true cost of doing veterinary business
- Explore the dangers of discounting
- How to avoid and overcome discounting in your practice
- Practical tips to better inventory management
- Legislative understanding
- Effective conversations
- Performance management skills
- Supportive return-to-work plans
- Building a prevention-based workplace
Your Live Program Questions Answered
Program choices:
- 4 Day Live Program | AU$5250 per person (Early bird AU$4725)
- Past attendee rate (previously attended full 4 day program) | AU$3495 per person
- Individual day rate | AU$1750 per person (Early bird AU$1575)
- 5 Day Live Program | AU$6565 per person (Early bird AU$5910)
Location and date choices:
- Auckland 11 – 15th March 2024. Early bird offer expires 15th February
- Hong Kong 6 – 10th May 2024. Early bird offer expires 10th March
- Gold Coast 10 – 14th June 2024. Early bird offer expires 14th May
- Rockhampton 5 – 9th August 2024. Early bird offer expires 9th July
- Coffs Harbour 9 – 13th September 2024. Early bird offer expires 13th August
- Perth 11 – 15th November 2024. Early bird offer expires 15th October
- Cairns 8 – 12th July 2024. Early bird offer expires 12th June
Our program is perfect for those in leadership and management positions within the veterinary practice. Whether you’re a Practice Owner, Practice Manager, Supervisor or Team Leader, we invite you to join us!
Individual coaching sessions with our coaches are offered throughout the program, as well as follow-up coaching via phone once you return to practice. We want to see you thrive in your role with all of your new knowledge and skills!
Yes! Our program has been designed to offer you complete flexibility.
We’d love to see you again! Our Practice Management School is ideal for brushing up your skills and gaining some extra support from our coaches where you need it most.
No. We’ve designed this program with easy, practical and supported application and implementation in mind. Our follow-up one-on-one coaching sessions will support you to take your theoretical learning and put it into practice straight away.
Yes! As points will vary according to the competencies you complete, please chat to CCG about the number of points your program will be eligible for.
(The full program is eligible for: 27 VetEd Continuing Education Points, and 27.75 AVNAT CPD Points.)
Meet the Speakers
Sue Crampton
Sue Crampton is acknowledged as a leadership educator trainer and consultant across Australasia in the areas of practice and organisational development, strategic planning, communication excellence & staff development and management. Sue is a member of many professional associations such as the Veterinary Nurses Council of Australia on Regulation and Professional Advancement committees and is on the Workforce Sustainability Working Group of the AVA and was awarded the Australian Veterinary Association/VBG Inaugural Veterinary Business Professional of the year 2020 and Honorary member of AVA 2022 due to her contribution to the profession over the past years,
Sue has a Bachelor of Business, majoring in Human Resources and Marketing, as well as her Diploma in Company Directorship (GAICD), accreditation in Change Management Methodologies and a Masters in NLP. Sue has a practical hands-on approach and brings with her a wealth of both corporate and small business skills, having been the founder of the much-respected Crampton Consulting Group. Sue commenced her career in the UK as a veterinary nurse in 1982 and has gained invaluable global veterinary knowledge having worked in a variety of roles including animal welfare, general practice, emergency and university settings in the USA and Hong Kong. Sue maintains her working connection with her local veterinary clinic to ensure her knowledge is current and relevant.
Mark Hardwick
Mark has spent the last 20 years in the veterinary industry as a trainer and consultant. A founding Director of AIRC/CCG, his passion is to work with practice owners to build business. Mark specialises in veterinary practice auditing and coaching, in particular, operational efficiencies, strategic planning and financial management. Mark’s no-nonsense approach to creating practice profitability sees him in demand as a coach and mentor. Mark is also the General Manager of AIRC/CCG.
Tania Gover
Tania has over 20 years’ experience within the veterinary industry, including 10 years of Practice Management and being a Business Development Manager with Provet and over 5 years as a Senior Consultant with CCG. Tania has a passion for all aspects of Veterinary business with special interest in business financials, inventory, workflow efficiency systems, leadership, and customer experience. This combined with her positive, proactive, and enthusiastic style, makes her a well-respected and sought-after speaker, advisor, and trainer.
Tracey Strazzeri
Tracey Strazzeri has over 10 years of experience in veterinary business management, practice management, training and development, and leadership. Her background in business and people management, strategic expansions, and organizational improvement has enabled her to design and implement business systems, procedures, and workflows that foster customer-centric and efficient operations of multidisciplinary teams. She has a passion for innovation, continuous improvement, and analytics, and excels in providing strategic and practical solutions that drive growth and improve efficiency to help veterinary businesses thrive. Tracey’s educational background includes a Bachelor of Business (Marketing) and a Master of Business Administration (Global) with a focus on organizational leadership, strategy, management, and innovation.
Deb Render
Deb has over 30 years’ experience in the veterinary industry and qualified as a Veterinary Nurse in the UK. After nursing in both a mixed practice and small animal referral hospital, she worked for a veterinary nutrition company as a Veterinary Business Manager where she developed an interest in Customer Service, Marketing and Management. In 1999 Deb moved to Australia, where she took up a role as practice manager. She has managed and co-owned a 3 clinic group for over 15 years.
Deb is passionate about delivering outstanding customer service and helping others to do the same. She has been delivering the Customer Service Roadshow and other related training seminars for Crampton Consulting Group since 2014.
Rosie Overfield
Rosie is an experienced HR/OD practitioner and mentally-healthy workplace design consultant. She brings a wealth of experience and knowledge having worked in executive-level HR roles and as a practice owner herself.
Andrew Thompson
Andrew started his Veterinary Nursing career in early 2003, spending time in GP, ECC, Bird and Exotics and even a Pet Funeral Company before joining the AIRC/CCG Team in early 2015. He also filled a number of positions at the VNCA on a divisional and national level between 2006 and 2012.
As well as a Certificate IV in Veterinary Nursing and Certificate IV in Training and Assessment he holds a Diploma of Counselling and is currently working through a Bachelor of Counselling. Andrew completed Mental Health First Aid Instructor Accreditation in December of 2020 after first becoming an Accredited Mental Health First Aider in August 2016.
He is a member of the Australian Counselling Association and volunteers and works on a national telephone and chat hotline which he has done since 2013. He regularly writes articles and presents on self-care, mindfulness, goal setting and other similar wellness topics for the veterinary industry.
Get in touch to see how your business can benefit with CCG
Ready to discover how your business can grow with CCG?