Practice Management School
The pre-eminent practice development program in Australia!
Proudly supported by Troy Animal Healthcare
New in 2021! Online or In-Person!
Now available online giving you the flexibility to join the program from anywhere! This highly engaging online program combines interactive live digital workshops, independent online learning and one-on-one coaching to provide an engaging and interactive learning experience.
Join other industry leaders and professionals at our signature face-to-face program. Providing essential leadership and business management training and support to leaders in the veterinary industry. Grounded in practical learning and real-life examples, our coaches will guide you to be the best you can be!
Digital Program Overview
Online Delivery
Interactive digital workshops, independent online learning and one-on-one coaching delivered over an 8 week program. Attend without the need to travel!
More One-on-one Coaching!
4 x individual coaching sessions to support implementation and troubleshooting
Online Learning Hub
Access all of your program content, materials and implementation templates at the click of a button
Exceptional Content
5 essential business management competencies all successful business managers need
Industry Leading Coaches
Learn from the best! Industry-experienced and highly sought-after coaches.
Flexible Program
Join us for individual competencies, or the full suite - it’s up to you!
COMPETENCIES
(Online Course | Flexible Date Prior to Part 2)
- Understand the foundations of good leadership and the role of emotional intelligence in leadership
(Digital Workshop | 14th Sep 10AM AEST)
- Discover how are you perceived as a leader and how this should change your approach
(Digital Workshop | 14th Sep 1PM AEST)
- Learn techniques on communicating to get the best outcomes for you and your team
(Digital Workshop | 28th Sep 11:30AM AEST)
- Develop your coaching skills and learn tips to master challenging performance conversations.
(Online Course | Flexible Date)
- Understand the theory of change management and discover practical tips on leading people through change and making it stick!
(Online Course | Flexible Date)
- Set up strong foundations for lasting employment through the recruitment and selection process and motivating induction systems.
(Digital Workshop | 12th Oct 10AM AEST)
- Understand how to create a marketing plan that works!
(Digital Workshop | 12th Oct 1PM AEST)
- Learn how to manage and build your social media presence
(Digital Workshop | 28th Oct 11:30AM AEST)
- Understand the key moments in your clients’ journey through your practice, and how to keep them returning time and again.
(Online Course | Flexible Date Prior to Part 3)
- Learn how to build value in your client’s mind and increase client commitment.
(Digital Workshop | 4th Nov 11:30AM AEST)
- Discover how to create customer service standards and tips to maintain a consistently high service delivery across the team.
(Digital Workshop | 9th Nov 11:30AM AEST)
- Understand the real costs of business and how maximise profit.
(Online Course | Flexible Date Prior to Part 3)
- Learn how discounting really impacts your business and what to do instead.
(Digital Workshop | 16th Nov 11:30AM AEST)
- Discover practical inventory management techniques that reduce your expenses and save time.
Your Digital Program Questions Answered
Either undertake the full Digital Practice Management School:
- Full Digital Practice Management School | Commences 1st Sep | AU$2650 PP (Early bird AU$2250)
Or create your own program by selecting from the below individual competencies.
(Please note: The Managing People, Performance & Change Competency builds on the skills within the Leadership Communication & Self-Awareness Competency. For this reason, we strongly recommend that they be completed together.)
- Leadership Communication & Self-Awareness | Commences 1st Sep | AU$760 PP (Early bird AU$660)
- Managing People, Performance & Change | Commences 28th Sept | AU$760 per person (Early bird AU$660)
- Marketing for Results | Commences 12th Oct | AU$690 PP (Early bird AU$590)
- Bonding People to your Practice | Commences 28th Oct | AU$760 PP (Early bird AU$660)
- Improving Practice Profitability | Commences 9th Nov | AU$760 PP (Early bird AU$660)
Early bird prices expire 15th July.
Each competency incorporates pre-work, attendance at the digital workshop and / or completion of the online course (as relevant), provision of support and implementation materials, and oneon- one follow-up coaching. It’s this combination of elements that provides a thorough learning experience.
Yes! Our program has been desiged to offer you complete flexibility.
No problem! Our digital workshops will be recorded and all participants sent a link to watch / rewatch the workshop. As our workshops will be interactive, we do highly recommend attendance to ensure we can support you and provide you the best learning experience as well as provide interaction with other attendees.
We’d love to see you again! Our Digital Practice Management School is ideal for brushing up your skills and gaining some extra support from our coaches where you need it most.
No. We’ve designed this program with easy, practical and supported application and implementation in mind. Our follow-up one-on-one coaching sessions will support you to take your theoretical learning and put it into practice straight away.
Yes! As points will vary according to the competencies you complete, please chat to CCG about the number of points your program will be eligible for.
Live Program Overview
Exceptional Content
4 days jam-packed with essential skills all successful business managers need to know
Industry Leading Coaches
Learn from the best! Industry-experienced and highly sought-after coaches
One-on-One Coaching
Get all of your questions answered in our one-on-one coaching sessions
Flexible Program
Join us for the full program or individual days - it’s up to you!
Easy Implementation Tools
Receive templates and resources for easy implementation of learning back in practice
Network with Industry Professionals
Program incorporates networking opportunities
DISCUSSIONS
- Theories of successful and ethical leadership
- Self-awareness and emotional intelligence skills
- Using DISC to increase communication flexibility
- Managing unhelpful tendencies under pressure
- Using mindfulness to make better leadership decisions
- Fostering assertive thinking as a leader
- Breaking through the ‘threat response’ as a leader
- Performance management systems
- Designing motivating induction systems
- Workforce planning for objective recruitment decisions
- Designing recruitment and selection criteria
- Developing your skills as a coach
- Mastering challenging conversations about performance
- Understand change management
- Key steps for building a marketing plan
- Building your social media presence
- Understanding customer behaviours
- Assessing your customer service systems
- Setting your own customer service standards
- Create fee structures and fee-capturing processes
- The true cost of doing veterinary business
- Explore the dangers of discounting
- How to avoid and overcome discounting in your practice
- Practical tips to better inventory management
Your Live Program Questions Answered
Program choices:
- 4 Day Live Program | AU$4650 PP (Early bird AU$4250)
- Past attendee rate (previously attended full 4 day program) | AU$2900 PP
- Individual day rate | AU$1650 PP (Early bird AU$1500)
Location and date choices:
- Tamworth 9th – 12th November| Early bird offer expires 15th September
Our program is perfect for those in leadership and management positions within the veterinary practice. Whether you’re a Practice Owner, Practice Manager, Supervisor or Team Leader, we invite you to join us!
Individual coaching sessions with our coaches are offered throughout the program, as well as follow-up coaching via phone once you return to practice. We want to see you thrive in your role with all of your new knowledge and skills!
Yes! Our program has been designed to offer you complete flexibility.
We’d love to see you again! Our Practice Management School is ideal for brushing up your skills and gaining some extra support from our coaches where you need it most.
No. We’ve designed this program with easy, practical and supported application and implementation in mind. Our follow-up one-on-one coaching sessions will support you to take your theoretical learning and put it into practice straight away.
Yes! As points will vary according to the competencies you complete, please chat to CCG about the number of points your program will be eligible for.
Meet the Speakers
Sue Crampton
Sue is acknowledged as a leading speaker, trainer and consultant across Australasia in the areas of practice and organisational development, strategic planning, communication excellence and staff development and management.
Mark Hardwick
Mark has spent the last 20 years in the veterinary industry as a trainer and consultant. Mark specialises in veterinary practice auditing and coaching, in particular, operational efficiencies, strategic planning and financial management. Mark’s no-nonsense approach to creating practice profitability sees him in demand as a coach and mentor.
Vicky Koks
For over 14 years has dedicated her career to the pursuit of knowledge and excellence. Victoria’s passion for the continued development of the profession, and for incorporating technology to raise the standard of patient care, has seen her sought after to deliver seminars and workshops to both domestic and international audiences. In June 2019, Victoria became Australia’s first Veterinary Technician Specialist in the field of Nutrition.
Tania Gover
Tania has 17 years of experience within the veterinary industry. Her passion for the industry and helping veterinary businesses succeed sees her as a highly sort after trainer and consultant.
Deb Render
Deb has almost 30 years experience in the veterinary industry, having worked in a variety of roles during that time. Deb is passionate about delivering outstanding customer service and helping others to do the same. She has presented numerous seminars for Crampton Consulting on customer service topics.
Andy Readdy
Andy joined the Provet team in 1999 after working as a Veterinary Nurse in small animal clinic. During her time at Provet, she has developed sales and marketing strategies for Provet QLD, created events for the Veterinary industry and managed aspects of Provet’s charity fundraising activities.
Get in touch to see how your business can benefit with CCG
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