Practice Management School

The pre-eminent practice development program in Australia!

Proudly supported by Troy Animal Healthcare

New in 2022! Online or In-Person!

Our ever-popular program is now available online giving you the flexibility to join the program from anywhere! This highly engaging online program combines interactive live digital workshops, independent online learning and one-on-one coaching to provide an engaging and interactive learning experience.

Join other industry leaders and professionals at our signature face-toface program. We invite you to join us for our premiere practice management program. Providing essential leadership and business management training and support to leaders in the veterinary industry. Grounded in practical learning and real-life examples, our coaches will guide you to be the best you can be!

Digital Program Overview

Online Delivery

Interactive digital workshops, independent online learning and one-on-one coaching delivered over an 12 week program. Attend without the need to travel!

More One-on-one Coaching!

3 x individual coaching sessions to support implementation and troubleshooting

Online Learning Hub

Access all of your program content, materials and implementation templates at the click of a button

Exceptional Content

5 essential business management competencies all successful business managers need

Industry Leading Coaches

Learn from the best! Industry-experienced and highly sought-after coaches

Flexible Program

Join us for individual competencies, or the full suite - it’s up to you!

COMPETENCIES

Part 1: Leadership Fundamentals
(Online Course | Flexible Date Prior to Part 2)

  • Understand the foundations of good leadership and the role of emotional intelligence in leadership

Part 2: Self-Awareness and Leadership Flexibility
(Digital Workshop | 22nd Mar 9AM AEST)

  • Discover how are you perceived as a leader and how this should change your approach

Part 3: Communication in Leadership
(Digital Workshop | 22nd Mar 12:30PM AEST)

  • Learn techniques on communicating to get the best outcomes for you and your team

Part 1: Performance Management and Coaching
(Digital Workshop | 5th Apr 9AM AEST)

  • Develop your coaching skills and learn tips to master challenging performance conversations.

Part 2: Facilitating Difficult Conversations with Staff
(Digital Workshop | 5th Apr 12:30PM AEST)

  • Learn practical skills and tips to master difficult conversations with your team.

Part 3: Managing Change
(Online Course | Flexible Date)

  • Understand the theory of change management and discover practical tips on leading people through change and making it stick!

Part 4: Employee Retention
(Online Course | Flexible Date)

  • Set up strong foundations for lasting employment through the recruitment and selection process and motivating induction systems.

Part 1: Marketing to Build your Client Base
(Digital Workshop | 4th May 9AM AEST)

  • Understand how to create a marketing plan that works!

Part 2: Marketing with Social Media
(Digital Workshop | 4th May 12:30PM AEST)

  • Learn how to manage and build your social media presence

Part 1: Make or Break Moments
(Digital Workshop | 17th May 10AM AEST)

  • Understand the key moments in your clients’ journey through your practice, and how to keep them returning time and again.

Part 2: Transforming a Cost Mindset into a Value Mindset
(Online Course | Flexible Date Prior to Part 3)

  • Learn how to build value in your client’s mind and increase client commitment.

Part 3: Standards to Make your Team Shine
(Digital Workshop | 24th May 10AM AEST)

  • Discover how to create customer service standards and tips to maintain a consistently high service delivery across the team.

Part 1: Fee Setting
(Online Course | Flexible Date Prior to Part 2)

  • Learn about fee setting approaches, the processes and methods to use, types of costs, mark-up vs margin and more.

Part 1: Cost Management
(Digital Workshop | 14th Jun 9AM AEST)

  • Understand the real costs of business and how to maximise profit.

Part 3: Inventory Management
(Digital Workshop | 14th Jun 12:30PM AEST)

  • Discover practical inventory management techniques that reduce your expenses and save time.

Your Digital Program Questions Answered

Either undertake the full Digital Practice Management School:

  • Full Digital Practice Management School | Intake 1 commences 1st Mar 2022 | AU$2950 PP (Early bird AU$2750)

Or create your own program by selecting from the below individual competencies.
(Please note: The Managing People, Performance & Change Competency builds on the skills within the Leadership Communication & Self-Awareness Competency. For this reason, we strongly recommend that they be completed together.)

  • Leadership Communication & Self-Awareness | Commences 1st Mar | AU$825 PP (Early bird AU$775)
  • Managing People, Performance & Change | Commences 1st Apr | AU$825 per person (Early bird AU$775)
  • Bonding People to your Practice | Commences 1st May | AU$825 PP (Early bird AU$775)
  • Marketing for Results | Commences 4th May | AU$825 PP (Early bird AU$775)
  • Improving Practice Profitability | Commences 1st Jun | AU$825 PP (Early bird AU$775)

Early bird prices expire 1st February 2022.

Each competency incorporates pre-work, attendance at the digital workshop and / or completion of the online course (as relevant), provision of support and implementation materials, and oneon- one follow-up coaching. It’s this combination of elements that provides a thorough learning experience.

Yes! Our program has been designed to offer you complete flexibility.

No problem! Our digital workshops will be recorded and all participants sent a link to watch / re-watch the workshop. As our workshops will be interactive, we do highly recommend attendance to ensure we can support you and provide you the best learning experience as well as provide interaction with other attendees.

We’d love to see you again! Our Digital Practice Management School is ideal for brushing up your skills and gaining some extra support from our coaches where you need it most.

No. We’ve designed this program with easy, practical and supported application and implementation in mind. Our follow-up one-on-one coaching sessions will support you to take your theoretical learning and put it into practice straight away.

Yes! As points will vary according to the competencies you complete, please chat to CCG about the number of points your program will be eligible for.

Live Program Overview

Tamworth

Perth

Auckland

Noosa

Exceptional Content

4 days jam-packed with essential skills all successful business managers need to know

Industry Leading Coaches

Learn from the best! Industry-experienced and highly sought-after coaches

One-on-One Coaching

Get all of your questions answered in our one-on-one coaching sessions

Flexible Program

Join us for the full program or individual days - it’s up to you!

Easy Implementation Tools

Receive templates and resources for easy implementation of learning back in practice

Network with Industry Professionals

Program incorporates networking opportunities

DISCUSSIONS

  • Theories of successful and ethical leadership
  • Self-awareness and emotional intelligence skills
  • Using DISC to increase communication flexibility
  • Managing unhelpful tendencies under pressure
  • Using mindfulness to make better leadership decisions
  • Fostering assertive thinking as a leader
  • Breaking through the ‘threat response’ as a leader
  • Performance management systems
  • Designing motivating induction systems
  • Workforce planning for objective recruitment decisions
  • Designing recruitment and selection criteria
  • Developing your skills as a coach
  • Mastering challenging conversations about performance
  • Understand change management
  • Key steps for building a marketing plan
  • Building your social media presence
  • Understanding customer behaviours
  • Assessing your customer service systems
  • Setting your own customer service standards
  • Create fee structures and fee-capturing processes
  • The true cost of doing veterinary business
  • Explore the dangers of discounting
  • How to avoid and overcome discounting in your practice
  • Practical tips to better inventory management

Your Live Program Questions Answered

Program choices:

  • 4 Day Live Program | AU$4650 PP (Early bird AU$4250)
  • Past attendee rate (previously attended full 4 day program) | AU$2900 PP
  • Individual day rate | AU$1650 PP (Early bird AU$1500)

Location and date choices:

  • Tamworth 10th – 13th May| Early bird offer expires 10th May
  • Perth 19th – 22nd July | Early bird offer expires 19th July
  • Auckland 16th – 19th August | Early bird offer expires 16th July
  • Noosa 30th August – 2nd September | Early bird offer expires 30th July

Our program is perfect for those in leadership and management positions within the veterinary practice. Whether you’re a Practice Owner, Practice Manager, Supervisor or Team Leader, we invite you to join us!

Individual coaching sessions with our coaches are offered throughout the program, as well as follow-up coaching via phone once you return to practice. We want to see you thrive in your role with all of your new knowledge and skills!

Yes! Our program has been designed to offer you complete flexibility.

We’d love to see you again! Our Practice Management School is ideal for brushing up your skills and gaining some extra support from our coaches where you need it most.

No. We’ve designed this program with easy, practical and supported application and implementation in mind. Our follow-up one-on-one coaching sessions will support you to take your theoretical learning and put it into practice straight away.

Yes! As points will vary according to the competencies you complete, please chat to CCG about the number of points your program will be eligible for.

Meet the Speakers

Sue Crampton

Sue is acknowledged as a leading speaker, trainer and consultant across Australasia in the areas of practice and organisational development, strategic planning, communication excellence and staff development and management.

Mark Hardwick

Mark has spent the last 20 years in the veterinary industry as a trainer and consultant. Mark specialises in veterinary practice auditing and coaching, in particular, operational efficiencies, strategic planning and financial management. Mark’s no-nonsense approach to creating practice profitability sees him in demand as a coach and mentor.

Tania Gover

Tania has 17 years of experience within the veterinary industry. Her passion for the industry and helping veterinary businesses succeed sees her as a highly sort after trainer and consultant.

Tracey Strazzeri

Tracey is passionate about innovation and continuous improvement, and is experienced designing and implementing business systems, procedures, and workflows to foster customer-centric and efficient operations of multidisciplinary teams.

Get in touch to see how your business can benefit with CCG​

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