Customer Service Training
CCG provides on site Customer Service training specifically designed for the veterinary industry.
Benefits of Customer Service Training
Interested in ProSkills Online Customer Service Courses?
How our customer service philosophy adds unique value to your practice
A humming, positive, effective practice is built on strong, trusting client relationships. The raw ingredients? Passion, attitude, and effort. But what about technique? And what about follow-through?
While a certain quality of customer care comes down to the intangible social element of good natured, committed team members, there are tangible elements of customer service we can improve. When we do so we achieve real impact on the quality of long-term client relationships, contribute to a culture of wellness for employees, and ultimately, increase the bottom line of practices.
Now, being savvy about the business part of veterinary practice can seem at odds with the deeper goal of care. But actually, effective business process increases the overall quality of pet care. When business needs are met, the capacity for good care expands, creating more satisfied clients and general practice wellness.
Our Customer Service Training delivered using interactive activities is designed to equip your team with a high level skills in:
- Dealing with difficult clients
- Sales skills
- Mastering first impressions
- Mastering last impressions
- Telephone skills
- Working with difficult or grieving clients
- Presenting products and services
And that’s not all. If you don’t see exactly what you need, we can uncover your requirements in conversation with you and tailor a personal training experience to meet your needs. The next step? A no obligation, exploratory conversation about your practice growth needs.
Get in touch to see how your business can benefit with CCG
Talking to us is about discovery, find out how can help you.
Hear what some of our clients think:
Strategic Planning and Partner AlignmentCrampton Consulting Group have been an integral part of Pacific Vetcare's dramatic growth and development for over ten years. Three areas that they have made a major difference to our practice in the last 12 months are; their guidance and insight into the development of our new strategic pan, their experience and ideas for the induction of two new partners and the empowerment of our practice manager.
Business CoachingOver the past three years we have used Crampton Consulting Group to guide our staff and business to a much better place. Their business coaching package has enabled us to easily benchmark my business and by ways of simple graphs, let me know how the business and individual vets are tracking. Their training and assessing of the staff and development of a Staff Handbook has become the backbone of accountability that has helped in every facet of the business.
Team ProfilingOur team came away buzzing and focussed with a greater appreciation for each other, their personality types and their roles within the practice.
In Practice TrainingThe results have been fantastic. The nurses are really taking ownership of the anaesthetics and patient care which is a positive thing for them and the patients! In short, it was the best clinic training we have ever had, nurse or vet based!
Customer Service IntelligenceThe team took away not only a better understanding and appreciation of customer service but more importantly how they can improve on this. I would have no hesitation in recommending this to practices wishing to improve the customer service aspect of their business.
ProSkills Online LearningOn being advised to complete an online course through ProSkills I thought it would be like other time consuming courses that other companies offer. Once starting the course, it was so educational and quick i couldn't believe it. I learnt so much that will help me in clinic. Thank you ProSkills for providing a quick and educational course that I will be happy to recommend to anyone in the profession. Also, some of the vets got hold of my notes and learnt a thing or two. Just shows anyone can learn from doing a ProSkills.
ProSkills Online LearningI have participated in three Crampton Consulting Group courses covering HR and marketing subjects. CCG have given me so much fantastic advice and I've been able to implement a ton of it back in my clinic.
Leadership IntelligenceThe course has been great and has really given me the confidence to tackle tricky staff issues. I feel that it has removed the uncertainty surrounding situations and will benefit me for years to come.