Client and Staff Surveys
Gather actionable data on how to improve your practice from the people that matter.
How CCG’s Surveys benefit your practice
CCG offers an innovative way to generate critical and actionable insight about your practice. The method is simple and the results are quantifiable and reliable. We provide you with the tech to customise and offer an online survey to your clients and/or staff. We’ll help you get it going. It’s super straightforward!
The goal is to gather feedback on important questions about your practice. Think about customer and staff experience, perceptions, performance, interactions, etc. Once the results are captured we develop a comprehensive report. This report includes analysis, insight, and suggests growth pathways to address issues and pursue opportunities uncovered by the data.
This report serves as a basis for a debrief and future minded consultation. Further options for ongoing coaching, support and consultation are available to guide your implementation of growth minded strategies.
The many benefits of this program include:
- The power to design your own questions to capture important data
- Allows you to objectively assess whether you’re meeting goals
- Uncovers fruitful opportunities for growth
- Requires little to no administration on your part
The next step? A no obligation conversation to understand your needs.
Talking to us is about discovery, find out how can help you.
Hear what some of our clients think:
Strategic Planning and Partner AlignmentCrampton Consulting Group have been an integral part of Pacific Vetcare's dramatic growth and development for over ten years. Three areas that they have made a major difference to our practice in the last 12 months are; their guidance and insight into the development of our new strategic pan, their experience and ideas for the induction of two new partners and the empowerment of our practice manager.
Business CoachingOver the past three years we have used Crampton Consulting Group to guide our staff and business to a much better place. Their business coaching package has enabled us to easily benchmark my business and by ways of simple graphs, let me know how the business and individual vets are tracking. Their training and assessing of the staff and development of a Staff Handbook has become the backbone of accountability that has helped in every facet of the business.
Team ProfilingOur team came away buzzing and focussed with a greater appreciation for each other, their personality types and their roles within the practice.
In Practice TrainingThe results have been fantastic. The nurses are really taking ownership of the anaesthetics and patient care which is a positive thing for them and the patients! In short, it was the best clinic training we have ever had, nurse or vet based!
Customer Service IntelligenceThe team took away not only a better understanding and appreciation of customer service but more importantly how they can improve on this. I would have no hesitation in recommending this to practices wishing to improve the customer service aspect of their business.
ProSkills Online LearningOn being advised to complete an online course through ProSkills I thought it would be like other time consuming courses that other companies offer. Once starting the course, it was so educational and quick i couldn't believe it. I learnt so much that will help me in clinic. Thank you ProSkills for providing a quick and educational course that I will be happy to recommend to anyone in the profession. Also, some of the vets got hold of my notes and learnt a thing or two. Just shows anyone can learn from doing a ProSkills.
ProSkills Online LearningI have participated in three Crampton Consulting Group courses covering HR and marketing subjects. CCG have given me so much fantastic advice and I've been able to implement a ton of it back in my clinic.
Leadership IntelligenceThe course has been great and has really given me the confidence to tackle tricky staff issues. I feel that it has removed the uncertainty surrounding situations and will benefit me for years to come.