Customer Care Coach Program
Premier Customer Service Training Program
Crampton Consulting Group are proud to partner with Boehringer Ingelheim to deliver this premier program.
Together, we look forward to supporting your team to deliver exceptional customer service and seeing your practice reap the many rewards!
Program includes one attendee at each digital workshop:
- Workshop 1: Promoting Value
- Workshop 2: Dealing with Difficult Situations
Program includes 2 x Telephone mystery shopper calls to benchmark and check implementation of learning.
Program includes 4 x one hour group coaching support and implementation calls with CCG’s experienced coaches.
Why Choose this Program?
- A comprehensive and well-supported program ensuring implementation of knowledge and consistent customer service standards
- Excellent customer service drives sales and gives your practice a strong competitive advantage
- Educate your team on how to deliver exceptional service to your clients
- Increased client compliance leading to improved profits
- Boost confidence and morale amongst your team
- Improve your reputation in your community as a quality service provider
- Improved customer service levels leads to increased customer satisfaction and higher client retention levels
- Implementation of customer service standards ensures a consistently high level of service is provided
- A more efficient and better equipped team to deal effectively with your customers
- April – September 2024
- October 2024 -March 2025