How Crampton Consulting Group serves veterinary practices
CCG helps practices deliver better standards of care by making their businesses work better.
Helping your practice thrive while delivering exceptional care is our vocation.
Read on if you’d like to discover the biggest myth in our industry and how dispelling it:
- Radically improves the fortunes of practices
- Improves the lifestyles of owners and employees
- Maximises the care delivered to animals
So who are we?
We’re a team of animal lovers and veterinarians, with a twist.
See, we share your commitment to delivering the best possible care to animals. That’s our north star. But we serve that commitment differently.
Our mission is to make your business the best it can possibly be and our team has over 250 years of experience doing just that. For more than 20 years, we’ve been trusted to work with over 300 veterinary practices large and small and we’ve proven the same thing time and again. Which brings us to the biggest myth in our industry.
Delivering the most sophisticated, heart-first service to animals and owners alike doesn’t have to butt heads with business sense.
It sounds so simple. Perhaps you’re scratching your head and we get that, really.
But the reality is, to deliver the best care to animals and first-rate service to customers your business structure, customer service and workplace culture all need to sing from the same hymn sheet.
So here’s how we can help and why we’re different.
Put simply, we fundamentally know the ins and outs of what makes some vet practices stagnate and others soar.
We pride ourselves on having the right solution to lift you from the mud, clear the chaos, and take you to the next level. See, we have a few things in our favour you may not find anywhere else. We have an all encompassing selection of best-practice products and services to up-level your business and up-skill your team, plus:
- A combined 250 years of experience addressing every problem faced in the vet industry
- A variety of methods of delivery
- The capacity to tailor a solution to achieve your precise need
So about that myth-busting.
The simple truth is that the more effective your business, the more care you can deliver.
Benefits like increasing your bottom line, reducing running costs, creating wellness in the workplace, decreasing time and energy cost, up-skilling employees and enhancing recognition. All of these and more follow from mindset change, skillset growth, improved business process and structure, and behaviour change.
Finding and delivering your unique solution to these objectives is our sweet spot. The better your business functions, the greater the wellness of its culture, and the more growth it experiences all contribute to better output of care for animals and their owners alike.
Our track record and trust throughout the industry is exceptional. You can read a selection of testimonies and reviews below.
You've made it this far, let's see how your business can benefit with CCG
Talking to us is about discovery, find out how can help you.
Hear what some of our clients think:
Strategic Planning and Partner AlignmentCrampton Consulting Group have been an integral part of Pacific Vetcare's dramatic growth and development for over ten years. Three areas that they have made a major difference to our practice in the last 12 months are; their guidance and insight into the development of our new strategic pan, their experience and ideas for the induction of two new partners and the empowerment of our practice manager.
Business CoachingOver the past three years we have used Crampton Consulting Group to guide our staff and business to a much better place. Their business coaching package has enabled us to easily benchmark my business and by ways of simple graphs, let me know how the business and individual vets are tracking. Their training and assessing of the staff and development of a Staff Handbook has become the backbone of accountability that has helped in every facet of the business.
Team ProfilingOur team came away buzzing and focussed with a greater appreciation for each other, their personality types and their roles within the practice.
In Practice TrainingThe results have been fantastic. The nurses are really taking ownership of the anaesthetics and patient care which is a positive thing for them and the patients! In short, it was the best clinic training we have ever had, nurse or vet based!
Customer Service IntelligenceThe team took away not only a better understanding and appreciation of customer service but more importantly how they can improve on this. I would have no hesitation in recommending this to practices wishing to improve the customer service aspect of their business.
ProSkills Online LearningOn being advised to complete an online course through ProSkills I thought it would be like other time consuming courses that other companies offer. Once starting the course, it was so educational and quick i couldn't believe it. I learnt so much that will help me in clinic. Thank you ProSkills for providing a quick and educational course that I will be happy to recommend to anyone in the profession. Also, some of the vets got hold of my notes and learnt a thing or two. Just shows anyone can learn from doing a ProSkills.
ProSkills Online LearningI have participated in three Crampton Consulting Group courses covering HR and marketing subjects. CCG have given me so much fantastic advice and I've been able to implement a ton of it back in my clinic.
Leadership IntelligenceThe course has been great and has really given me the confidence to tackle tricky staff issues. I feel that it has removed the uncertainty surrounding situations and will benefit me for years to come.