Crampton Consulting Group

Telephone: +61 7 3621 6005


Practice Management School

Leadership • Human Resources • Marketing • Financials

Register Today

Sponsored by:

Travelling AUS/NZ for the first time!

  • Brisbane: 29th - 31st of July
  • Adelaide: 26th - 28th of August
  • Sydney: 16th - 18th of September
  • Melbourne: 30th September - 2nd October
  • Perth: 14th - 16th October
  • Auckland: 4th - 6th of November

Dates may change based on travel restrictions. Seats will be limited to comply with government recommendations for each location. Once restrictions have been lifted to the point where the event can proceed, event registrations will be taken.

As part of your support you will receive:

  • 3 days of intensive training with industry experts
  • Up to $1500 of take-home tools you can personalise for your practice
  • Access to experienced consultants to help you develop your skills and your practice
  • Access to the Practice Management School Online Forum to network with fellow delegates
  • 3 group coaching sessions in the months following the event to assist you with implementing what you have learned into your practice life

Your Investment:

Registration investment for this event and the support listed above is $3500AUD

The Program:

Day 1: Leadership & Managing Others

  • The theories of successful & ethical leadership
  • Self-awareness & emotional intelligence skills
  • Using DISC to increase communication flexibility
  • Personal effectiveness
  • Performance management systems
  • Designing motivating induction systems
  • Designing recruitment & selection criteria
  • Developing your skills as a coach
  • Mastering challenging conversations about performance

Day 2: Change Management, Marketing & Customer Service

  • Change management
  • Key steps for building a marketing plan
  • Building your social media presence
  • Understanding customer behaviours
  • Assessing your customer service systems
  • Setting your own customer service standards

Day 3: Practical Profitability

  • Create fee structures & fee capturing processes
  • The true cost of doing veterinary business
  • Explore the dangers of discounting
  • How to avoid and overcome discounting in your practice
  • Practical tips to better inventory management


“Very professional, hands on and personalised workshop. The CCG staff worked with each attendee to meet their specific needs. I would urge all progressive practice owners to consider attending.”

Tristan Robinson, Wagga Veterinary Hospital

Learning the reality and value of working on the business rather than just in it. A huge eye opener at the unaccounted losses happening on a daily basis, ways of recognising these and strategies to fix them. We now have the reference points to improving many strategies within the practice. A real eye opener.

Carolyn Beckett, Moe Veterinary Centre

“I have not spent a more productive or greater week advancing my skills and career. The time and experience of the whole AIRC/CCG group is an invaluable asset and every business owner, practice manager and leader should make the investment in themselves and do this course.”

Amanda Barker, Old Mill Animal Hospital and VetMD