How to Build Confidence in Your Professionalism

In this course, you will delve into critical aspects of the
role, such as client communication, appointment management, booking routine
procedures, supporting grieving clients, and basic stock control. You will gain
a thorough understanding of the vital role a veterinary receptionist plays in
maintaining smooth clinic operations, client relations, and patient care.

Learning outcomes:

• Scheduling appointments
• Telephone triage
• Booking and arrival of routine procedure
  admissions 
• Client advice and first aid
• Supporting the grieving client
• Basic stock control