This course provides a comprehensive guide to creating and analysing client surveys to enhance customer service. Participants will learn the importance of client feedback, identify target audiences, and explore various survey formats and question types. The course also covers how to effectively analyse survey results and develop actionable plans for improvement.

Learning Outcomes:

• Understand the importance of client feedback
• Identify appropriate target audiences for surveys
• Develop effective survey questions and formats
• Analyse survey results to create actionable improvement plans

Features:

• You will have access as part of an active ProSkills Course Subscription
• You have access to the course for 365 days with individual course purchase
• Complete quiz activities to attain your certificate of achievement

Course Content:

• 8 video lessons with quiz questions.
• Certificate of Achievement.