Developing Customer Service Standards

Australian dollars



Great customer service can help a practice to build client trust, gain customer loyalty, drive compliance to recommendations, and attract new customers through referrals. In this course, you will learn about the importance of a consistent approach to customer service, how to design and implement telephone standards and applying the design and implementation process to pre and post consultation standards.

Course Type:
Videocast lessons that should take up to 3 hours to complete

You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
3 AVNAT CPD points | 3 AVA VetEd points | 3 NZVNA AVNP points

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