Great customer service can help a practice to build client trust, gain customer loyalty, drive compliance to recommendations, and attract new customers through referrals. In this course, you will learn about the importance of a consistent approach to customer service, how to design and implement telephone standards and applying the design and implementation process to pre and post consultation standards.

Learning Outcomes:

• Understand the Importance of Consistent Customer Service
• Design and Implement Telephone Standards
• Apply Pre- and Post-Consultation Standards
• Enhance Client Communication
• Improve Overall Client Experience

Features:

• You will have access as part of an active ProSkills Course Subscription
• You have access to the course for 365 days with individual course purchase
• Complete quiz activities to attain your certificate of achievement

Course Content:

• 21 video lessons with quiz questions.
• Certificate of Achievement.