Telephone Skills for time-poor teams

Lunch and Learn Series

Tuesday 28th October 2025, 12pm-1pm AEST

The telephone is the first point of contact for most of our clients, particularly those that are new to our business. The way we make people feel on the phone will determine in turn how they feel about us. Handling the telephone during the busiest period of the year brings challenges. Learn how to navigate the phone in a timely manner while still ensuring you deliver exceptional customer service.