In this course, you will delve into critical aspects of the role, such as client communication, appointment management, booking routine procedures, supporting grieving clients, and basic stock control. You will gain a thorough understanding of the vital role a veterinary receptionist plays in maintaining smooth clinic operations, client relations, and patient care.

Learning Outcomes

• Scheduling appointments
• Telephone triage
• Booking and arrival of routine procedure admissions
• Client advice and first aid
• Supporting the grieving client
• Basic stock control

Features:

• You will have access as part of an active ProSkills Course Subscription
• You have access to the course for 365 days with individual course purchase
• Complete quiz activities to attain your certificate of achievement

Course Content:

• 7 video lessons with quiz questions.
• Certificate of Achievement.