Managing The Complaining Or Emotional Client

Understand the complaining or emotional client, tips for communicating with these clients and how to deal with complaints effectively to keep your clients coming back.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 14 days
Includes downloadable resources and access to an online forum
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVN NIAG | 1 AVA VetEd | 0.5 NZVNA AVNP