Managing The Complaining Or Emotional Client
Understand the complaining or emotional client, tips for communicating with these clients and how to deal with complaints effectively to keep your clients coming back.
Videocast lessons that should take up to 1 hour to complete
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement
1 AVNAT CPD point | 1 AVA VetEd point | 0.5 NZVNA AVNP point