This online short course focuses on managing emotional and complaining clients in practice. It explores the reasons clients become upset, how to handle angry or teary clients, and effective communication strategies to resolve complaints empathetically and professionally.

Learning Outcomes:

• Identify common triggers for client complaints in practice
• Develop strategies to manage and resolve conflicts
• Enhance communication skills with emotional clients
• Implement techniques to maintain calm and professionalism during stressful interactions

Features:

• You will have access as part of an active ProSkills Course Subscription
• You have access to the course for 365 days with individual course purchase
• Complete quiz activities to attain your certificate of achievement

Course Content:

• 6 video lessons with quiz questions.
• Certificate of Achievement.