In this short ProSkill course, you’ll learn how to move beyond general praise and deliver clear, specific reinforcement that actually influences behaviour. Using a simple, practical framework, you’ll be able to recognise what your team is doing well in a way that builds confidence, strengthens performance, and encourages consistency.

Designed for busy veterinary leaders, this course provides a straightforward approach you can apply immediately in everyday interactions.

Key Learning Outcomes

• Deliver positive reinforcement that clearly identifies what to repeat
• Use the Situation–Behaviour–Impact (SBI) framework effectively
• Reinforce behaviours that improve client care, patient outcomes, and team performance
• Avoid common mistakes that make praise ineffective

Features:

• You will have access as part of an active ProSkills Course Subscription
• You have access to the course for 365 days with individual course purchase
• Complete quiz activities to attain your certificate of achievement

Course Content:

• 1 x interactive modules with quiz questions
• Certificate of Achievement.