This course explores the key factors of emotional intelligence and managing emotions in the workplace. Over the next hour and a half, you will gain insights into emotional intelligence definitions, the impact of emotions on workplace effectiveness, transactional analysis, and strategies for cooperative communication. By understanding and improving your emotional intelligence, you can create a more harmonious and productive work environment.

Learning Outcomes:

• Understand key emotional intelligence definitions.
• Recognise the impact of emotions on workplace communication.
• Learn transactional analysis and its application in the workplace.
• Develop strategies for cooperative and assertive communication.

Features:

• You will have access as part of an active ProSkills Course Subscription
• You have access to the course for 365 days with individual course purchase
• Complete quiz activities to attain your certificate of achievement

Course Content:

• 7 video lessons with quiz questions.
• Certificate of Achievement.