Mastering First and Last Impressions
Understanding the importance of impression management is highly valuable today. Learn reasons for and methods to manage client perceptions and expectations, and some excellent tips for a positive client experience.
Videocast lessons that should take up to 1 hour to complete
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement
1 AVNAT CPD point | 1 AVA VetEd point | 0.5 NZVNA AVNP point