This course provides a comprehensive guide to handling client complaints effectively within a veterinary practice. Participants will learn to understand the common reasons behind client complaints, recognize different types of complaints and expressions of anger, and develop personal strategies for managing angry clients and criticism. The course will also cover policies and procedures for referring complaints and minimizing their impact, aiming to resolve issues to everyone’s satisfaction.

Learning Outcomes:

• Understand common reasons for client complaints.
• Identify different types of complaints and anger expressions.
• Develop strategies for managing personal reactions to criticism.
• Implement policies and procedures for handling and referring complaints.

Features:

• You will have access as part of an active ProSkills Course Subscription
• You have access to the course for 365 days with individual course purchase
• Complete quiz activities to attain your certificate of achievement

Course Content:

• 5 video lessons with quiz questions.
• Certificate of Achievement.