Structured Process to Handling Complaints
Find out why clients complain, techniques for handling angry clients, and referral, resolution and reviewing systems.
Videocast lessons that should take up to 1 hour to complete
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement
1 AVNAT CPD point | 1 AVA VetEd point | 0.5 NZVNA AVNP point